Jun 10
4
Brian Parker- “It’s More Than Just A Job”
Car Enthusiast Brings Passion To The Work Place
Customer Service Representative Brian Parker describes his approach to work as “go with the flow.” That flow has taken him from a lot attendant to a management position* within nine years, so clearly he’s doing something right.
“I plan on being here for awhile, West Herr is more than just a job,” he said.
Brian was an assistant body shop manager at Toyota of Williamsville before moving to the Nissan store in Hamburg to work in customer service.
Since he lives in Hamburg the drive is easier, but you won’t ever hear him complain about things like commute time. He’s more concerned with giving customers the best possible experience at West Herr, regardless of location.
Brian Parker takes a quick break from providing quality customer service
“The key to my job is keeping customers informed every step of the way,” he said, “It makes things so much easier.” Brian’s job is to work with customers and insurance claims throughout the repair process. With his experience in the body shop, Brian can guide customers through repairs worry-free.
Despite his love for cars in general, he says he prefers the office work to body shop work.
“It’s a lot cleaner and healthier for sure,” he said. Brian says he still loves to work on his own car and attend car shows in his spare time. He has two children with his wife Erin but still manages to find time to bike, golf and go camping.
Erin is a former West Herr employee and her mother is still with the company. It was through Erin and her mom that Brian got his first job with West Herr and he hasn’t looked back since.
“It just seems like West Herr knows how to hire people, I’ve gotten along with just about everyone I’ve worked with,” he said. Brian has been with the company 9 years and says it hasn’t even felt close to that. He also applauds the open communication process at West Herr.
“From the President on down, you feel like you can talk to anyone here,” he said.
Parker also recalls a time when West Herr truly touched his personal life. After the birth of his son, Josh, he received personalized memorabilia and clothing from the company. He says “I’ll remember that forever.”
Brian Parker is very happy with his family life and career wise he aims to move into an upper management position with West Herr. Brian’s values of integrity and empathy will continue to serve him well on his path to success.