May 10
25
Customer Service The Dennis Guzdek Way
West Herr Employee Keeps Customer Satisfaction High
Walk into West Herr Chevrolet in Orchard Park and you’ll see a thin man in glasses running around the service department. That is Team Service Manager Dennis Guzdek, and to him serving customers is more than just a job, it’s a passion.
Dennis Guzdek taking a quick break from helping customers at West Herr Chevrolet in Orchard Park
“I just really get into it. I love making sure customers are happy,” Dennis said. He mentions how he studies Customer Service Index (CSI) scores intensely and looks for ways to improve.
Guzdek has taken the “learn on the job” approach to his time at West Herr. He said he was never a car enthusiast but has since become one. He started in 1996 as a lot attendant and worked his way up to his current position. At one point Dennis was splitting up his shifts between two different dealerships.
He even chose to continue working at West Herr over attending college.
“I’d say that was one of the best decisions of my life,” he said.
What’s kept Dennis Guzdek at West Herr is the way they treat their employees. He credits the company with their loyalty and commitment to all their employees.
“They’ll help you professionally, but what makes them different is that they’ll help you in your personal life too,” Dennis said. “They really do treat employees like family.”
Dennis speaks with contagious enthusiasm about his job. Ask him about his personal life and he’s a man of few words, purely out of humility and nothing more.
He currently lives in a newly purchased house with his fiancée Jennifer. They will wed on June 25th. He said most of his spare time involves working on his house, trying to make a better home for his current and future family. His selfless attitude seen at work carries over to his personal life.
“I used to be into motorcycles but ever since I got engaged I stopped riding them,” he says referring to safety concerns.
Dennis Guzdek says he aims to continue his ascension through West Herr ranks and eventually join upper management. With his dedication, tenacity and passion, that shouldn’t be a problem.